Course Highlights

Improving your emotional intelligence will help you control your emotions during stressful situations and manage conflicts more effectively. The more you understand how you react, communicate, and listen when engaging with others, the better you will understand them, leading to better relationships and success.

  • Learn how to improve self-awareness, empathy, and self-care practices.

  • Learn ways to develop better communication and listening skills.

  • Learn how to improve your conflict resolution skills for better outcomes.

  • Learn ways to increase overall workplace performance and morale.

  • Learn enhanced skills to manage emotions, understand the emotions of others, and navigate social situations more effectively.

Course Curriculum

    1. Welcome and First Steps

    2. Before you start the course

    3. How to use this course

    1. The Fundamentals

    2. Test Question

    1. Your Professional and Personal Lives

    2. Test Question

    1. Hard and Soft Skills

    2. Test Question

    1. The Difference Between Sympathy and Empathy

    2. Test Question 1

    3. Test Question 2

    4. Test Question 3

    5. Test Question 4

    6. Test Question 5

    7. How did you do?

    8. Brene' Brown on Empathy

    9. Video - Brene' Brown on Empathy

    10. Test Question 1

    11. Test Question 2

    12. Test Question 3

    13. Test Question 4

    14. Test Question 5

    15. Test Question 6

    16. Test Question 7

    17. Test Question 8

    18. Test Question 9

    19. Test Question 10

    20. Empathy self assessment

    21. Empathy in the workplace

    22. Test Question

    1. Improving Your Communication Skills

    2. Test Question

About this course

  • $19.99
  • 4 components of emotional intelligence - Self-awareness, Self-management, Social awareness, and Relationship management.
  • Empathy - every job or career requires empathy to ensure success.
  • Communication and active listening- skills that can be improved with understanding and practice.

Course FAQ

  • How will this Emotional Intelligence class help me professionally?

    This class will help improve your self-awareness, empathy, communication, active listening, and self-care skills, while focusing on better leadership, teamwork, and decision making. It will also improve collaboration, adaptability, and work relationships by understanding how you and others respond emotionally to different situations.

  • Will this Emotional Intelligence class also help me in my personal life?

    Yes, this class will help you in your personal life by building stronger relationships with improved empathy, constructive conflict resolutions, and trust. It will also help you manage stress and overall resiliency.

  • Will this Emotional Intelligence class help me determine my current level of emotional intelligence and areas where I need improvement?

    Yes, this class will use a variety of self-assessments to help you determine your current level of emotional intelligence. These assessments will also help you discover areas you may need to improve to have better emotional intelligence.

  • Why is Emotional Intelligence such an important skill?

    Emotional Intelligence is valuable because it helps you create and maintain good relationships, stay calm and manage stress, make smarter choices, feel good about yourself, and lead a more successful life.

  • Will this class help improve my leadership skills?

    Yes, when you learn to better regulation your emotions, increase empathy, and improve your social skills, you have the ability to connect with your team and learn ways to motivate them, creating a high-performing environment.

  • Can Emotional Intelligence actually be developed?

    Yes, by taking classes to explore and learn more about it. You can also complete self-assessments to determine what emotional intelligence skills you current possess and discover areas you need to improve.

Your Instructor

Tracy Zuber

OCSD (retired) / CA POST Master Instructor

Tracy recently retired from the Orange County Sheriff’s Department, where she spent nearly 20 years as an Administrative Manager, overseeing Workers’ Compensation, Human Resources, Risk Management, and employee wellness issues. Tracy Zuber is an adjunct instructor for Rancho Santiago Community College and Golden West Community College. She teaches for the Orange County Sheriff’s Training Academy, the Government Training Agency, South Bay Regional Public Safety Training Consortium, and California State University Long Beach. She is the POST Quality Assurance Program Train the Trainer. Tracy has over a decade of experience as a POST Master Instructor. She is an Instructor Development Institute IDI 3 and a Master Instructor mentor. EDUCATION - Bachelor of Science – Business Management - Master of Arts – Organizational Management - Certification – CIT 3 Advanced Certification AWARDS Tracy received a Professional Services Command Award of Excellence from the Orange County Sheriff’s Department in 2015 and a Certificate of Excellence from the Instructor Development Institute-Mentor Program in 2013.

Discover your potential, starting today

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