De-escalation is the key to understanding how using the right approach can lead to successful outcomes no matter the level of escalation. This course helps you increase your awareness and decision-making skills while assessing situations that may become violent. Students develop skills to help them interact with agitated subjects, large groups of people, and other unpredictable events.
Learn how to keep yourself safe while engaging with others who are possibly in crisis.
Learn the six basic components of doing a situational assessment.
Learn the role of your ego in de-escalation and how to manage it.
Learn five proven de-escalation strategies and how to determine which one might be best for the situation.
Learn how to use your critical-thinking skills to manage an escalated individual or situation.
Welcome and First Steps
Before you start the course
How to use this course
Why Intervention and De-escalation
When and where to use intervention and de-escalation
Test Question
What is Situational Assessment?
Steps for Situational Assessment
Test Question
Strategies
Test Question
Video - Importance of body language in de-escalating a situation by: Gentle Response LLC
Video - Talk Your Way Out of a Fight
Using time to your advantage
Test Question
Video - De-escalation Approaches for the Workplace
Critical Thinking and its role in crisis management and de-escalation Part 1
Video - Improving Your Critical Thinking Skills
Critical Thinking and its role in crisis management and de-escalation Part 2
Test Question
This class will teach you to recognize situations and individuals that have the potential to escalate, whether you encounter them in your personal or professional life. You will learn effective ways to manage them through effective communication skills, fostering empathy and understanding, while reducing stress and promoting a sense of well-being.
Yes, there is always a chance that your efforts to de-escalate will not be successful. These situations include individuals who are too far in crisis and are unable or unwilling to engage. Another reason is that there may be an underlying issue that is not presented and cannot be addressed as needed. The last reason is time; due to emergent needs of a fast-moving situation, you may not have the time to fully de-escalate the situation.
While de-escalation techniques try to discourage physical contact, at some point, when these techniques are not effective and the situation becomes violent and people may be harmed, physical contact may be necessary. This should only be done by those who know their limits and are trained to use this type of force or containment and control without harm to all involved parties.
No, you don't need to be a law enforcement officer to use our de-escalation techniques. Anyone who wants to learn how to de-escalate a situation or an individual will benefit from this class. The class offers communication techniques that can be applied in various environments, including both home and work settings.
